Help & Support
Frequently Asked Questions
Everything you need to know about Kinetic Pay, pricing, and how our software POS works.
The Starter plan is $0/month with a 2.9% + 30¢ fee per card payment. Plus is $29/month with a lower 2.6% + 15¢ rate and adds employees & PINs, advanced reports and invoices. Enterprise pricing is custom — contact us. Cash payments never have a processing fee.
Just a device with a modern web browser — a laptop, desktop, tablet or Chromebook. Kinetic Pay is software-only, so there is no proprietary hardware to buy.
Card payments are processed by Stripe. Funds from card sales are paid out by Stripe to the bank account you connect, on Stripe’s payout schedule.
Card data is handled by Stripe, a PCI DSS Level 1 certified provider, and never stored on our servers. Passwords are hashed, sessions use secure httpOnly cookies, and bank details are encrypted. See our security page.
Yes. There are no long-term contracts. You can stop using Kinetic Pay or downgrade to the free Starter plan whenever you like.
Yes. On the Plus plan you can create invoices with line items and share a secure pay link so customers can pay by card online. Learn more about invoicing.
Yes. Reports can be exported to CSV so you can open them in a spreadsheet or share them with your accountant. See reports.
Not yet. QuickBooks sync, Tap to Pay on iPhone and an online store are planned but not available today.
Have more questions?
We are here to help your counter succeed
Need a custom feature, high-volume processing rate review, or help migrating products from an existing POS? Our team is available to assist.
- Personal onboarding assistance for your business
- Statement reviews to beat your existing processing fees
- Fast response times directly from our support team
Still have questions? Let's talk.
Send us an email or create your free account to test the register risk-free.